Front of House Food
2 weeks ago
The Front of House Food & Beverage Lead will play a crucial role in overseeing all aspects of dining operations. This position entails managing the restaurant's service team in the absence of the manager.
Key Responsibilities:
- Supervise and guide Food Servers, Buspersons, Bartenders, and Banquet staff to ensure adherence to service excellence standards.
- Monitor guest interactions and proactively respond to their needs for a seamless dining experience.
- Collaborate with the manager to establish and oversee completion of sidework duties.
- Ensure compliance with Crescent's banking standards.
- Review communication logs from previous shifts and prepare updates for the upcoming team.
- Assess dining areas for cleanliness and proper setup, ensuring all service stations are well-maintained.
- Adhere to all legal and corporate regulations regarding the service of alcoholic beverages.
- Maintain open communication with the restaurant manager regarding special events and guest counts.
- Assist in conducting training sessions and menu tastings for staff.
- Provide clear and effective communication to team members, both verbally and in writing.
- Uphold attendance standards and maintain availability for scheduled shifts.
- Perform additional job-related tasks as assigned.
Essential Skills and Qualifications:
- Proficient in English communication.
- Demonstrates a self-motivated and even-tempered personality.
- Maintains a professional demeanor and appearance at all times.
- Capable of engaging positively with guests and fostering a team-oriented environment.
- Familiarity with point of sale systems.
- Ability to lift and carry weights up to 50 pounds and push/pull carts weighing up to 150 pounds.
Performance Expectations:
Guest and Member Satisfaction:
Delivering exceptional service is paramount. Every interaction with guests should reflect professionalism and respect, ensuring a positive experience.
Work Ethic:
Strive to exceed hotel standards in all work habits, including dress, grooming, punctuality, and attendance. Adaptability to changes in procedures and a willingness to learn new skills are essential.
Safety and Security:
Prioritize the safety and security of guests and team members by adhering to established policies and procedures, particularly regarding key controls and reporting safety concerns.
Note:
This description outlines essential functions of the role but is not exhaustive. Additional responsibilities may be assigned as necessary. This job description is subject to change at the discretion of the Company and does not constitute an employment contract.
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