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Front of House Manager

2 months ago

Los Angeles, California, United States Okay Humans Full time

About Okay Humans
Okay Humans is a pioneering therapy practice dedicated to enhancing emotional wellness through accessible face-to-face talk therapy. Our founders, who also established Drybar and Squeeze, are committed to creating a welcoming environment for our guests.

Our Mission
We aim to make therapy a comfortable and positive experience, believing that prioritizing emotional health can lead to profound healing.

Benefits & Perks

  • Competitive compensation and flexible working hours
  • Comprehensive health benefits including dental and medical coverage
  • Paid vacation and time off
  • Retirement savings plan
  • Opportunities for professional growth and leadership development
  • A supportive and uplifting workplace culture
  • Exclusive discounts at our affiliated brands
  • Engagement in community service through partnerships with local organizations
  • Starting pay of $17/hour plus benefits

Your Profile

  • You possess experience in managing front-of-house operations within high-traffic service environments, with a keen awareness of your surroundings.
  • Your passion for exceptional guest service drives you to create memorable experiences for all visitors.
  • You are characterized by your customer-centric approach, energetic demeanor, and attention to detail, complemented by strong communication skills.
  • You are enthusiastic about contributing to a brand that prioritizes guest satisfaction and emotional wellness.
  • Your commitment to health and wellness is evident, and you advocate for the benefits of talk therapy as a vital component of a balanced lifestyle.
  • You are motivated to grow personally and professionally, eager to embark on a fulfilling journey with Okay Humans.

Your Responsibilities

  • Welcome guests with warmth and friendliness.
  • Deliver outstanding guest service consistently.
  • Maintain the front-of-house and guest lounge to uphold company standards.
  • Address guest inquiries through various communication channels.
  • Utilize internal tools effectively, from payment processing to session scheduling.
  • Assist guests with app-related inquiries, ensuring a seamless digital experience.
  • Resolve any guest service challenges that arise.
  • Support guests in purchasing wellness products.

Experience Requirements

  • Minimum of 1 year in a retail or service-oriented role, preferably in technology or front-desk settings.
  • Availability to work a minimum of 16 hours per week.
  • Demonstrated ability to provide exceptional guest experiences.
  • Strong problem-solving and multitasking capabilities.
  • Excellent communication skills.
  • Familiarity with Zenoti and Zendesk is a plus.
  • Self-motivated and able to thrive in a dynamic startup environment.