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Front of House Manager

2 months ago

Los Angeles, California, United States Okay Humans Full time

About Okay Humans
Okay Humans is a modern therapy center focused on providing face-to-face talk therapy. Our mission is to normalize the therapy experience and prioritize emotional wellness for all. We aim to create a supportive environment where guests feel comfortable and valued throughout their therapeutic journey.

Benefits & Perks
We offer a range of benefits to ensure our team members feel appreciated and supported:

  • Competitive compensation with flexible scheduling
  • Comprehensive health benefits including dental and medical coverage
  • Paid vacation and time off
  • Retirement savings program
  • Opportunities for growth and leadership in management and training
  • A positive and uplifting workplace culture
  • Exclusive discounts at our affiliated brand
  • Engagement in community events through our partnership with Story Pirates Changemakers
  • Starting pay of $17/hour plus benefits

Your Role
As a Front of House Manager, you will play a crucial role in ensuring our guests have an exceptional experience. Your responsibilities will include:

  • Welcoming guests with warmth and friendliness
  • Delivering outstanding guest service at all times
  • Maintaining the front of house and guest lounge to our high standards
  • Responding to guest inquiries through various communication channels
  • Utilizing internal tools for payment processing and session scheduling
  • Assisting guests with our app for a seamless experience
  • Resolving any guest service issues that arise
  • Facilitating purchases from our wellness shop

Qualifications
The ideal candidate will possess:

  • A minimum of 1 year of experience in retail or service-related roles
  • Availability to work at least 16 hours per week
  • A proven track record of providing exceptional guest experiences
  • Strong problem-solving and troubleshooting abilities
  • Excellent communication and multitasking skills
  • Familiarity with Zenoti and Zendesk is preferred
  • Self-motivation and the ability to thrive in a dynamic environment