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Warranty Claims Coordinator

2 months ago

Columbia, Missouri, United States EquipmentShare Full time
Join EquipmentShare as a Warranty Administrator

EquipmentShare is seeking a Warranty Administrator to join our expanding team at our corporate office. This role is essential in ensuring the efficient processing of warranty claims and maintaining accurate records.

Key Responsibilities
  • Manage all documentation necessary for the precise and prompt processing of warranties, including timely submissions, maintaining an organized filing system, reviewing credits, returning parts promptly, submitting goodwill claims, and advising service managers on parts disposal.
  • Verify the accuracy of all new equipment start dates in the system and update data as necessary.
  • Keep records and generate monthly recovery (paid) rate reports.
  • Report paid claims to the Warranty Supervisor.
  • Maintain a comprehensive filing system for all service department correspondence.
  • Monitor and track recurring equipment failures, compiling data to prepare reports on equipment failures and repairs.
  • Review and disseminate vendor warranty information, including service bulletins and manuals.
  • Track and report on manufacturers' campaigns and recalls.
  • Conduct warranty audits with manufacturers.
  • Maintain an accurate library of vendor warranty information.
Why Choose EquipmentShare?
  • Competitive salary structure.
  • Comprehensive medical, dental, and vision benefits for full-time employees.
  • 401(k) plan with company matching.
  • Generous paid time off (PTO) along with company-paid holidays.
  • Fully stocked breakroom and kitchen with chef-prepared meals daily.
  • State-of-the-art onsite gym with instructor-led courses and a gym stipend for remote employees.
  • Seasonal wellness challenges and year-round health initiatives.
  • Company-sponsored events to foster community and team spirit.
  • Opportunities for community engagement through volunteering initiatives, with 16 hours of paid volunteer time per year.
  • Career and professional development opportunities through conferences, seminars, and continued education.
About You

We are looking for individuals who are motivated by our mission to transform the industry. Our employees are provided with opportunities for personal and professional growth while making a significant impact in a traditionally resistant sector.
Skills & Qualifications
  • Strong attention to detail with excellent proofreading and organizational abilities.
  • Exceptional verbal and written communication skills, fluent in English.
  • Ability to perform mathematical calculations quickly and accurately.
  • Strong multitasking, time management, problem-solving, and decision-making skills.
  • Proficient in basic accounting principles, research, and investigative skills.
  • Excellent teamwork and interpersonal skills.
  • High degree of collaboration with Regional Fleet and Regional Service Managers.
  • Knowledge of small and construction equipment is preferred.
  • Proficient in Microsoft Excel, Word, Outlook, Smart Sheet, and PowerPoint.
  • Experience in the construction equipment rental industry or dealership is a plus.
Education and Experience
  • High School Diploma or equivalent experience required.
  • Associate's degree in automotive technology, business administration, or supply chain logistics is preferred.
  • 2-3 years of relevant experience.
Physical Requirements

Must be able to sit for extended periods at a desk and work on a computer.
  • Must be able to lift at least 15 pounds.
EquipmentShare is committed to fostering a diverse and inclusive workplace and is an equal opportunity employer, ensuring no discrimination based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.