Program Coordinator II
3 days ago
Job Summary: We are seeking a highly skilled and detail-oriented Program Coordinator to join our team at KG Workforce Solutions, LLC. As a Program Coordinator, you will be responsible for processing complex unclaimed property claims, reviewing and approving claims within authorized financial limits, and resolving escalated customer issues.
Key Responsibilities:
- Serve as the subject matter expert in the processing of complex unclaimed property claims.
- Review and approve claims within authorized financial limits, performing in-depth research and review of legal documents submitted by claimants.
- Resolve escalated customer issues and identify root causes, recommending solutions to minimize recurrence.
- Participate in outreach and owner identification opportunities, working collaboratively with leadership to ensure statutory guidelines are met.
- Support the business community and customer inquiries in interpreting and applying the requirements of the Uniform Unclaimed Property Act and associated claims processes.
Requirements and Qualifications:
- Bachelor's degree plus at least two years of relevant experience in public administration, claims examination, financial services, or a related field.
- Critical thinking, research skills, detailed documentation, and effective communication with the general public.
- Excellent written and verbal skills, with ability to plan and organize work activities and prioritize tasks.
- Ability to multi-task and navigate multiple computer systems, with proficiency in Microsoft Office products and ability to quickly learn other software.
- Establish and maintain effective working relationships, with occasional travel required.
- Authorization to work for any employer in the U.S. without current or future sponsorship.
Preferred Experience: 2+ years of experience in claims auditing or reviewing legal documents in a financial services or related capacity.
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Program Coordinator II
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