Program Coordinator

2 months ago

Columbia, United States KG Workforce Solutions LLC Full time
Job DescriptionJob Description

Program Coordinator / Claims Processor

Normal Work Schedule: Monday - Friday (8:30 a.m. ET - 5:00 p.m. ET)

Location: Columbia, SC (downtown); Onsite Required

Benefits: State of SC comprehensive benefits

Salary Range: Level I (entry to associate level), up to $50,000 annual salary; Level II (associate-senior level), up to $60,000 annual salary

There are a lot of jobs available right now. How do you know if this one might be right for you? We’ve compiled a few questions to help you make that decision

  • Are you looking for a career, not just a job?
  • Do you want to work with a leadership team that is invested in helping you develop your skills and prepare you for future growth opportunities?
  • Do you enjoy working collaboratively while having autonomy and accountability?
  • Are you a high performer?
  • Do you thrive in a fast-paced environment focused on consistently improving efficiency, customer service, and collaboration?
  • Do all these words describe you: Humble, Adaptable, Proactive, Detail-Oriented, Service-Minded?
  • Have you worked in public administration, claims examination/processing, insurance, financial services, or a related field?

If you answered yes to the above questions, then we encourage you to continue learning about this unique employment opportunity

KG Workforce Solutions is recruiting a Program Coordinator with a background in claims processing or similar work. The ideal candidate will be an inquisitive and detail-oriented professional with excellent customer service skills. The Program Coordinator will be responsible for, but not limited to, the following primary job duties:

  • Process unclaimed property claims, from initial contact through disposition of claim.
  • Review and approve claims within authorized financial limits. Perform in-depth research, review and confirm the validity of legal documents submitted by claimants, and review the work of other claims processors as assigned.
  • Resolve customer issues and identify the root cause(s). Proactively analyze root causes and recommend solutions to minimize the recurrence of similar issues when applicable.
  • Participate in outreach and owner identification opportunities. Work collaboratively with leadership to provide guidance/support to peers to ensure statutory guidelines are met.
  • Support the business community and customer inquiries in interpreting and applying the requirements of the Uniform Unclaimed Property Act and associated claims processes.

Minimum Requirements and Qualifications:

  • Bachelor’s degree plus at least one (1) year of relevant experience in public administration, claims examination, financial services, or a related field.
  • Position requires critical thinking, research skills, detailed documentation, and the ability to communicate with the general public effectively.
  • Excellent written and verbal skills are required (writing sample will be required as part of the interview process).
  • Ability to plan and organize work activities and prioritize tasks to achieve schedules and goals.
  • Ability to multi-task and simultaneously navigate multiple computer systems.
  • Proficiency in Microsoft Office products and ability to quickly learn other (internal/proprietary) software to perform essential job functions.
  • Ability to establish and maintain effective working relationships.
  • Ability to occasionally travel, mostly day trips within the state (minimal, if any, overnight travel required).
  • Authorization to work for any employer in the U.S. without current or future sponsorship.

Preferred Experience: 
Five (5)+ years of relevant experience, such as mortgage processing, insurance claims, financial services transactions, probate and estate transactions, etc.

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