Program Coordinator II

2 days ago


Columbia, Missouri, United States KG Workforce Solutions, LLC Full time
Job Title: Program Coordinator II

Job Summary: KG Workforce Solutions, LLC is seeking a highly skilled and detail-oriented Program Coordinator II to join our team. The ideal candidate will have a background in claims analysis or a related field and possess excellent customer service skills.

Key Responsibilities:

  • Serve as the subject matter expert in the processing of complex unclaimed property claims.
  • Review and approve claims within authorized financial limits, perform in-depth research, and review the work of other claims processors as assigned.
  • Resolve escalated customer issues and identify the root cause(s). Proactively analyze root causes and recommend solutions to minimize the recurrence of similar issues.
  • Participate in outreach and owner identification opportunities, working collaboratively with leadership to provide guidance/support to peers to ensure statutory guidelines are met.
  • Support the business community and customer inquiries in interpreting and applying the requirements of the Uniform Unclaimed Property Act and associated claims processes.

Requirements and Qualifications:

  • Bachelor's degree plus at least two years of relevant experience in public administration, claims examination, financial services, or a related field.
  • Critical thinking, research skills, detailed documentation, and the ability to communicate with the general public effectively.
  • Excellent written and verbal skills, with the ability to plan and organize work activities and prioritize tasks to achieve schedules and goals.
  • Ability to multi-task and simultaneously navigate multiple computer systems, with proficiency in Microsoft Office products and the ability to quickly learn other (internal/proprietary) software to perform essential job functions.
  • Establish and maintain effective working relationships, with occasional travel required for day trips within the state (minimal, if any, overnight travel required).
  • Authorization to work for any employer in the U.S. without current or future sponsorship.

Preferred Experience: 2+ years of experience in claims auditing or reviewing legal documents in a financial services or related capacity.



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