Customer Service Specialist

1 day ago


Saint Albans, Vermont, United States Worldwide TechServices Full time
Job Title: Customer Service Engineer

At Worldwide TechServices, we are seeking a skilled Customer Service Engineer to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Perform basic and moderately complex troubleshooting and repair activities for a variety of technology-based products.
  • Provide support to client-identified VIPs and respond to change management requests.
  • Perform Install/Move/Add or Change (IMAC) activities and display outstanding technical and professional services skills.
  • Meet established customer service satisfaction levels and other operational/customer service metrics.
  • Proactively communicate with end-users and service desk personnel regarding repair status and arrival times.
Requirements:
  • Typically requires technical school certification or equivalent of 2-4 years of relevant experience.
  • Maintain all required OEM Certifications as directed by Management.
  • Knowledge of relevant software and hardware systems, including ITIL methodologies.
  • A+ certification is desired, and may require additional customer-specific certifications or training.
Skills:
  • Excellence in communication and customer-facing skills.
  • Strong oral, written, and interpersonal skills.
  • Ability to follow instructions and processes with minimal instruction.
  • Ability to lift and move various computer equipment up to 50 lbs.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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