Customer Service Leader

11 hours ago

Saint Albans, Vermont, United States Hannaford Supermarkets Full time
Job Summary

We are seeking a highly skilled Customer Service Leader to join our team at Hannaford Supermarkets. As a key member of our store operations team, you will be responsible for providing exceptional customer service, leading front-end operations, and ensuring a seamless shopping experience for our customers.

Key Responsibilities
  • Observe and adhere to all company policies and procedures.
  • Maintain a neat and well-groomed personal appearance at all times.
  • Assign tasks to front-end and service desk associates during idle periods.
  • Assist with special projects and perform other functions as assigned by supervision.
  • Support and comply with all company safety standards.
  • Secure front-end change drawers and protect company assets at all times.
  • Maintain general housekeeping and sanitation standards.
  • Perform cashier and/or bagging functions as needed.
  • Perform service desk/kiosk and bookkeeper functions as trained.
Requirements
  • Effective communication and customer service skills.
  • Must meet minimum age requirements to perform specific job functions.
  • Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
  • Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk.
Preferred Requirements
  • Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously.
  • Maintain effective work schedules for front-end and service desk/kiosk associates.
  • Handle cash pickups and change orders as requested.
  • Verify customer IDs presented and observe store policies pertaining to the acceptance of checks and sale of tobacco/alcoholic beverages.
  • Provide customers and associates with hassle-free refunds while applying all applicable guarantees.
Working Conditions

This role requires the ability to perform repetitive hand and arm motions while standing/walking the majority of the shift. You will also be required to bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently, and 50 pounds on occasion. Additionally, you may be required to work in and out of inclement weather when necessary.

Equal Opportunity Employer

Hannaford Supermarkets is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.

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