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Customer Service Manager

2 months ago

Saint Albans, Vermont, United States Hannaford Supermarkets Full time
About the Role

Hannaford Supermarkets is seeking a highly skilled Customer Service Leader to join our team. As a Customer Service Leader, you will be responsible for providing exceptional customer service, leading a team of customer service representatives, and ensuring that our stores meet the highest standards of customer satisfaction.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to all customers, responding to their needs and resolving any issues in a timely and professional manner.
  • Team Leadership: Lead a team of customer service representatives, providing guidance, training, and coaching to ensure they have the skills and knowledge needed to provide excellent customer service.
  • Store Operations: Ensure that our stores are well-maintained, clean, and organized, and that all equipment and systems are functioning properly.
  • Inventory Management: Manage inventory levels, ensuring that we have the right products in stock to meet customer demand.
  • Loss Prevention: Identify and prevent losses due to shoplifting, theft, and other forms of shrinkage.
  • Training and Development: Provide training and development opportunities to customer service representatives, helping them to improve their skills and knowledge.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 2+ years of experience in customer service or a related field.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and strong problem-solving skills.
  • Physical Demands: Ability to stand for long periods, lift up to 25 pounds, and work in a fast-paced environment.
What We Offer
  • Competitive Salary: $24.75 per hour.
  • Benefits: Medical, dental, and vision insurance, 401(k) plan, and paid time off.
  • Opportunities for Advancement: Opportunities for advancement to senior leadership roles within the company.