Operations Manager, Accounts Receivable Collections

5 days ago


Cleveland, Ohio, United States AmTrust Financial Full time
Job Summary

We are seeking an experienced Operations Manager, Accounts Receivable Collections to oversee a team of collectors responsible for clearing aged receivables. The ideal candidate will have a strong background in financial operations, excellent leadership skills, and the ability to analyze data to drive business decisions.

Key Responsibilities
  • Lead a team of collectors to achieve financial goals and objectives
  • Develop and implement strategies to improve collection processes and increase efficiency
  • Collaborate with internal departments to resolve issues and improve customer satisfaction
  • Analyze data to identify trends and areas for improvement
  • Develop and maintain relationships with key stakeholders, including customers and vendors
  • Provide coaching and training to team members to ensure they have the skills and knowledge needed to succeed
  • Stay up-to-date with industry trends and best practices to ensure the team is using the most effective collection strategies
Requirements
  • Bachelor's degree in a related field, such as finance or business
  • 5+ years of experience in financial operations, with a focus on collections
  • Proven leadership skills and ability to motivate and coach team members
  • Excellent analytical and problem-solving skills
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include medical and dental plans, life insurance, 401(k) savings plans, and paid time off.



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