Technical Field Support Engineer

3 days ago


Seattle, Washington, United States LanceSoft Full time
Job Title: Technical Field Support Engineer

We are seeking a highly skilled Technical Field Support Engineer to join our team in Seattle, WA. The successful candidate will possess excellent technical knowledge, be able to work well under pressure and have a high level of personal integrity.

About the Role:

This is a technical role that requires strong analytical and problem-solving skills. As a Technical Field Support Engineer, you will be responsible for providing technical support to customers, troubleshooting issues and implementing solutions.

Key Responsibilities:
  • Perform complex maintenance, repairs and upgrades on ATM equipment.
  • Diagnose problems based on the information provided in the call and through the error logs on the ATM.
  • Implement solutions to resolve customer issues.
  • Maintain accurate and prompt reporting of calls and activity.
Requirements:
  • High School Diploma or equivalent 0-1 years of related experience.
  • Reliable transportation.
  • A smart phone to receive work orders on and access support documentation.
  • Advanced technical knowledge of ATM equipment and software.
Preferred Qualifications:
  • An associate degree is preferred.
  • Previous experience with NCR or similar equipment is preferred.
Compensation:

$20.00 - $22.00 per hour on W2.

Benefits:
  • Four options of medical Insurance.
  • Dental and Vision Insurance.
  • 401k Contributions.
  • Critical Illness Insurance.
  • Voluntary Permanent Life Insurance.
  • Accident Insurance.


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