Technical Support Engineer

1 day ago


Seattle, Washington, United States Amazon Full time

Job Description

We are looking for a highly skilled Technical Support Engineer to join our team at Amazon. As an IT Support Engineer II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions.

Responsibilities:

  1. Troubleshoot difficult IT problems without SOPs.
  2. Plan and coordinate CMs and CM templates.
  3. Collaborate with internal teams or vendors to execute projects.
  4. Lead continuous improvement efforts.
  5. Audit the quality of work performed and provide constructive feedback when necessary.
  6. Automate manual tasks; create/improve small tools that help make team operations more efficient.
  7. Be the first point of escalation.
  8. Participate in hiring, training, and development of others.
  9. High attention to detail and capable of managing multiple priorities simultaneously.
  10. On-call for high-severity issues outside standard hours.
  11. Work with the team onsite in our corporate offices Monday-Friday.
  12. Ability to travel up to 30%.

Qualifications:

  • Bachelor's degree in IT, computer science, or equivalent.
  • 4+ years of Microsoft administration, Linux administration, or Cisco IOS (CLI) experience.
  • 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience.
  • 4+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience.
  • 4+ years of troubleshooting in a multi-user high availability environment experience.
  • 4+ years of PC repair, troubleshooting, deployment, and liquidation experience.
  • 3+ years of IT client, server, and network service delivery experience.
  • Excellent written and verbal communication skills.

Compensation:

A competitive base salary range of $54,700 - $122,200 per year, depending on location.



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