Technical Cloud Support Expert

3 weeks ago


Seattle, Washington, United States Amazon Full time
Job Description:
As a Cloud Support Engineer at Amazon, you will be part of a global team providing technical support to customers and internal teams. This role requires experience in troubleshooting and debugging technical systems, with a focus on cloud computing and security concepts. You will collaborate with cross-functional teams to drive initiatives that improve support-related processes and customer experience. You will also develop and maintain technical skills and competencies in cloud computing, security, and related areas.

Key Responsibilities:
- Troubleshoot and debug complex technical issues using advanced troubleshooting techniques
- Collaborate with customers to identify and resolve issues
- Develop and maintain technical documentation and knowledge base articles
- Participate in hiring processes and mentor new team members

What We Offer:
- Competitive salary range: $71,100 - $158,900 per year (dependent on location)
- Opportunity to work with a diverse and inclusive team
- Ongoing training and professional development opportunities
- Flexible work hours and arrangements

Qualifications:
- Bachelor's degree in Engineering/Computer Science/Mathematics or related field
- 1+ years of software development or technical support experience
- Strong understanding of cloud computing and security concepts
- Experience with system administration, troubleshooting, and networking

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