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Lead Escrow Officer

2 months ago

Portland, Oregon, United States First American Financial Company Full time

Position Overview

The Senior Escrow Officer/Branch Supervisor is responsible for overseeing the daily operations of one or more branches where escrow transactions are conducted. This role serves as a neutral intermediary between buyers and sellers in real estate transactions, managing funds and ensuring the smooth processing of these transactions.

Key Responsibilities

  • Direct the operations of assigned branch(es), ensuring compliance with established practices and effective training of staff.
  • Prepare reports and conduct audits to assess operational efficiency.
  • Implement and manage processes and policies to enhance service delivery.
  • Supervise a team of escrow professionals and support staff, providing guidance and resolving escalated issues.
  • Align branch objectives with overall business goals, monitoring performance metrics and suggesting improvements.

Essential Skills and Qualifications

  • Proven experience in escrow operations with strong attention to detail.
  • Excellent computer skills and familiarity with company systems and applications.
  • Strong analytical and problem-solving abilities.
  • Demonstrated leadership and supervisory skills.
  • Effective communication skills, both written and verbal.
  • Knowledge of industry dynamics and competitor landscape.
  • Basic understanding of accounting principles to interpret financial statements.
  • Commitment to customer service excellence and team collaboration.

Education and Experience

A high school diploma or equivalent is required, along with a minimum of 6 years of relevant experience, including 3-5 years in a leadership role.

First American Financial Company is dedicated to fostering a diverse and inclusive workplace. We offer a comprehensive benefits package to support the well-being and development of our employees.