Senior Consultant, Client Service Solutions, Hedge Fund Services

1 day ago


Schiller Park, Illinois, United States Northern Trust Full time
About Northern Trust

Northern Trust is a globally recognized financial institution with a rich history dating back to 1889. As a Fortune 500 company, we pride ourselves on providing innovative financial services and guidance to the world's most successful individuals, families, and institutions. Our commitment to service, expertise, and integrity has earned us a reputation as a trusted partner in the financial industry.

Job Description

As a Senior Consultant on our Client Service Solutions team, you will play a critical role in elevating the client experience at Northern Trust Hedge Fund Services. Your primary focus will be on enhancing client relationships and optimizing operational effectiveness across the bank. You will act as a primary liaison, ensuring that all client expectations are surpassed through meticulous management of Middle Office and Operational services.

Key Responsibilities
  1. Client Relationship Management: Foster strong partnerships with clients by understanding their unique needs and advocating for them within HFS. Regularly engage with clients to discuss operational improvements and enhancements to their service experience.
  2. Operational Excellence: Coordinate with Operational Partners to maintain and execute daily, weekly, and monthly deliverable control checklists, ensuring all service targets and deadlines are achieved. Oversee the resolution of discrepancies and ensure seamless month-end workflows and handoff to the BackOffice teams.
  3. Leadership and Guidance: Provide leadership and guidance to staff, fostering an environment which encourages employee participation, teamwork, and communication and overall excellent Client Servicing.
  4. Project Management: Manage projects for key clients, executing periodic and ad-hoc tasks as assigned by HFS Management.
Required Competencies
  • Professional Experience: Minimum of 6 years in trade operations, reconciliations, hedge fund administration, or a related field.
  • Communication Skills: Exceptional verbal and written communication abilities.
  • Leadership and Collaboration: Proven leadership skills with a knack for building productive relationships across all levels of the organization.
  • Client-Centric Mindset: A strong focus on client satisfaction and proactive problem-solving.
  • Analytical Skills: Excellent project management and organizational skills, with an ability to prioritize effectively.

We are committed to creating a workplace where financial strength and stability empower us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve. If you are a motivated and experienced professional looking to make a meaningful impact, we encourage you to apply today.


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