Instrumentation Technical Support Specialist

4 weeks ago


Shoreview, Minnesota, United States TSI Incorporated Full time
Technical Support Specialist for Instrumentation

At TSI Incorporated, we are committed to creating a better world by helping to protect people, products, and the environment. We are seeking a highly skilled Technical Support Specialist for Instrumentation to join our team.

Key Responsibilities:
  • Provide technical support to customers, distributors, and channel partners worldwide.
  • Troubleshoot problems with software and equipment, and answer technical questions via phone and email.
  • Install and support TSI firmware, software, hardware, and drivers on Windows Operating Systems.
  • Coordinate with departments to address and resolve customer issues.
  • Utilize CRM to document customer interactions and complaints.
  • Determine product needs and offer replacement recommendations for obsolete products.
  • Prepare and maintain sales and marketing tools and customer materials.
  • Maintain and improve product line knowledge base.
  • Determine the accuracy of orders and coordinate corrections with Customer Service.
Requirements:
  • 2-year technical or associate's degree.
  • Minimum 1 year in a technical or customer support role.
  • Desired: Bachelor's degree in a technical field, ERP systems knowledge, and field service support experience.
What We Offer:
  • Competitive benefits program.
  • Employee development and growth opportunities.
  • Collaborative and innovative work environment.
  • Meaningful work that helps protect people and the environment.

We are an equal opportunity employer and welcome applications from diverse candidates. Legal authorization to work in the United States without the need for sponsorship is required. Proof of eligibility to work in the United States is required.



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