Fitness Club Representative
4 weeks ago
At Planet Fitness, we're committed to providing a Judgement Free Zone for our members. As a Fitness Club Representative, you'll play a key role in promoting our core values and ensuring a safe and secure environment for all members.
Key Responsibilities:- Monitor and maintain club cleanliness and atmosphere
- Ensure all proper training has been completed to operate safely and efficiently
- Conduct regular audits to ensure the store is presentable and meets Excel Standard
- Process and review daily club activity paperwork and file in appropriate folders
- Audit and balance cash drawers on a daily basis
- Update and review daily club reports and complete any corresponding data entry documents
- Maintain and clean the front entrance to provide customers with a clean, presentable, and welcoming environment
- Adhere to company policies and guidelines and address any minor infractions
- Provide a safe and secure environment for all members
- Communicate with members and provide a high level of customer service
- Stock retail and promotional items for the following shift
- Perform daily club inspections and complete assigned cleaning sections
- Understand and adhere to company standards, audit daily paperwork, and help resolve day-to-day customer issues
- Audit club inventory and communicate with GM, AM, and Shift Lead on recommendations for inventory orders
- Stay up to date on all required certifications and training courses
- Communicate with, promote, tour, and assist prospects and potential members
- Assist General Manager and Assistant Manager with club promotions, training, and implementation of operational strategies
- Ensure the facility complies with all state and federal laws and insurance requirements
- Operate and assist members with the use of tanning, hydro, and Total Body Enhancement Equipment and ensure all applicable paperwork and procedures are adhered to
- Must be at least 18 years of age or older
- HS diploma or equivalent required
- Familiar with Excel mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements
- Great communication skills with internal and external customers
- Must be team-oriented, motivated, and well-organized
- Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay
- Every Team Player receives a FREE Planet Fitness Black Card Membership
- Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
- PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players
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