Fitness Club Representative

4 weeks ago


Mansfield, Texas, United States Planet Fitness Full time
Job Title: Fitness Club Representative

At Planet Fitness, we're committed to providing a Judgement Free Zone for our members. As a Fitness Club Representative, you'll play a key role in promoting our core values and ensuring a safe and secure environment for all members.

Key Responsibilities:
  • Monitor and maintain club cleanliness and atmosphere
  • Ensure all proper training has been completed to operate safely and efficiently
  • Conduct regular audits to ensure the store is presentable and meets Excel Standard
  • Process and review daily club activity paperwork and file in appropriate folders
  • Audit and balance cash drawers on a daily basis
  • Update and review daily club reports and complete any corresponding data entry documents
  • Maintain and clean the front entrance to provide customers with a clean, presentable, and welcoming environment
  • Adhere to company policies and guidelines and address any minor infractions
  • Provide a safe and secure environment for all members
  • Communicate with members and provide a high level of customer service
  • Stock retail and promotional items for the following shift
  • Perform daily club inspections and complete assigned cleaning sections
  • Understand and adhere to company standards, audit daily paperwork, and help resolve day-to-day customer issues
  • Audit club inventory and communicate with GM, AM, and Shift Lead on recommendations for inventory orders
  • Stay up to date on all required certifications and training courses
  • Communicate with, promote, tour, and assist prospects and potential members
  • Assist General Manager and Assistant Manager with club promotions, training, and implementation of operational strategies
  • Ensure the facility complies with all state and federal laws and insurance requirements
  • Operate and assist members with the use of tanning, hydro, and Total Body Enhancement Equipment and ensure all applicable paperwork and procedures are adhered to
Qualifications:
  • Must be at least 18 years of age or older
  • HS diploma or equivalent required
  • Familiar with Excel mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements
  • Great communication skills with internal and external customers
  • Must be team-oriented, motivated, and well-organized
Benefits and Perks:
  • Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay
  • Every Team Player receives a FREE Planet Fitness Black Card Membership
  • Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
  • PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players


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