Operations Manager

6 days ago


Los Angeles, California, United States MV Transportation Full time

Job Summary:

MV Transportation is seeking an experienced Operations Supervisor to assist the Operations Manager and General Manager with the daily management of service delivery, ensuring compliance with contracting agency policies and company procedures.

Key Responsibilities:

  • Directly oversee the Dispatch area and bus control office, ensuring efficient use of dispatch software and in-vehicle technology.
  • Assist with the oversight of operators, ensuring daily operating performance and safety on all routes.
  • Review logs and paperwork from the bus controller office, ensuring all driver and supervisor shifts are covered, rider equipment availability, and daily operating performance.
  • Supervise drivers and window dispatch staff, monitoring operations daily and reviewing staff schedules and daily manifests for efficiency and operational performance.
  • Create reports and compile necessary documentation, both current and historical, relating to operational issues.
  • Counsel and coach drivers and dispatchers as required, enforcing procedures and policies outlined in the Employee Handbook, CBA, and local division procedures.
  • Respond to client requests and interface with other division personnel to ensure achievement of division goals.

Qualifications:

  • At least two years' experience in a recent and relevant supervisory position.
  • Experience in a Paratransit capacity, with experience in scheduling, personnel management, policy enforcement, and training.
  • Proficiency in MS Office software.
  • Ability to work independently and possess strong written and verbal skills.
  • Knowledge of contractual obligations and company policy.

Equal Employment Opportunity:

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances.


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