IT Operations Manager

2 weeks ago

Los Angeles, California, United States To Help Everyone Full time
To Help Everyone

POSITION:
IT Supervisor

DEPARTMENT:
Operations

STATUS:
Full-Time, Non-Exempt

POSITION SUMMARY:
The IT Supervisor is responsible for overseeing the daily technical maintenance and operational efficiency of a suite of software applications. This role ensures systems are consistently available, implements automation processes, enhances the efficiency of the Operations team, establishes best practices, and provides technical direction.

Key Responsibilities:
  • Facilitate team collaboration to address service disruptions and operational challenges.
  • Lead troubleshooting, recovery efforts, and root cause analysis, collaborating with application leads for advanced support.
  • Identify and propose best practice strategies to enhance operations, including automation initiatives.
  • Work closely with the IT Director, system users, and external consultants to optimize the use of managed systems.
  • Install software and hardware, testing and training users on new applications and processes, or guide vendors in these tasks.
  • Set up new or advanced workstations as required.
  • Ensure robust data security, backup, and storage protocols are regularly implemented.
  • Guarantee all users possess the necessary technical tools and knowledge to perform their roles effectively.
  • Create comprehensive technical documentation for IT staff and users.
  • Respond to user requests for technical assistance (Help Desk and/or Desktop Support).
  • Generate reports and documentation regarding the performance and health of various clinical systems.
  • Monitor and evaluate clinical systems performance, making recommendations based on industry standards.
  • Manage inventory and asset tracking, ensuring all IT equipment is properly tagged.
  • Perform additional duties as assigned.

Education and Qualifications:
  • Bachelor's Degree in Computer Science or a related field (preferred).
  • Minimum of 3 years of experience in computer network technology.
  • Experience in Healthcare IT is highly preferred.
  • Proficiency with MS Office Suite or Office 365.
  • Intermediate to advanced knowledge of current IT technologies.
  • Familiarity with various IT components, including email systems, firewalls, client-server architecture, network security, and protocols.
  • Experience in computer and printer maintenance and repair.
  • Background in developing and implementing standards and procedures to support operational processes.
  • Strong analytical and problem-solving skills, with the ability to communicate complex issues clearly.
  • Extensive knowledge of data processing, hardware platforms, and enterprise software applications.
  • Ability to manage projects effectively, prioritize tasks, meet deadlines, and adapt to changing priorities.
  • Demonstrated flexibility and capability to work independently and collaboratively in a high-pressure environment.
  • Physical ability to perform essential job functions.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand, sit, talk, or hear. The employee may occasionally need to use hands to handle or feel objects, keyboard, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

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