Operations Manager

2 weeks ago


Los Angeles, California, United States LUV Car Wash Full time

Company Overview:

LUV Car Wash has experienced significant growth since its inception, expanding to over 70 locations across multiple states. Our commitment is to deliver exceptional car wash services and maintain our status as a leader in the industry.

Compensation:

Hourly pay ranging from $25 to $34, with eligibility for a monthly performance bonus.

Benefits:

  • 401K matching
  • Health Benefits/HSA
  • Vision and Dental coverage
  • Life insurance
  • Paid Vacation
  • Sick Leave
  • Employee Discount Program
  • Employee Assistance Program (EAP)

Position Summary:

The Operations Manager is accountable for overseeing all aspects of site management, which includes staff recruitment, ensuring site safety, managing facilities, enhancing customer service, driving sales, ensuring compliance, and developing the car wash team.

Reporting Structure: Reports directly to the District Manager.

FLSA Status: Exempt / Non-Exempt

Physical Requirements:

  • Ability to stand or walk for extended periods.
  • Work outdoors in varying weather conditions.
  • Capable of lifting up to 25 pounds without assistance.

Key Responsibilities:

  • Recruit, train, mentor, and develop all team members.
  • Ensure adherence to onboarding, orientation, and training protocols for new hires.
  • Provide continuous development and coaching for Assistant General Managers and promising hourly employees.
  • Collaborate with People Services on disciplinary matters, including investigations and terminations.
  • Work with the Market Leader to enhance local sales through community engagement and marketing initiatives.
  • Maintain regular communication via email and ensure timely responses to all inquiries.
  • Assist the Market Leader in budget planning and financial forecasting.
  • Review reporting and ensure accurate payroll submissions for all employees.
  • Ensure compliance with sales scripts and operational procedures.
  • Foster customer relationships through outstanding service to drive membership sales.
  • Create weekly staff schedules and manage labor in accordance with company standards.
  • Conduct regular site inspections to ensure operational efficiency and safety.
  • Address customer concerns promptly and work towards positive resolutions.
  • Coordinate with maintenance teams to ensure all equipment is well-maintained and operational.
  • Perform additional duties as assigned.

The successful candidate will demonstrate the necessary competencies for this role and remain informed about company policies and updates through internal resources.

Qualifications:

Education: High School Diploma or equivalent preferred; Bachelor's Degree in Business Management, Hospitality, or a related field is advantageous.

Experience: A minimum of three years of management experience is required, preferably in the restaurant or hospitality sectors. Experience in the car wash or automotive industry is a plus.

Skills: Excellent verbal and written communication skills, strong organizational abilities, and the capacity to prioritize tasks effectively.


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