IT Applications Analyst

15 hours ago


Charlotte, North Carolina, United States Duke Energy Full time
Job Summary

We are seeking a highly skilled IT Applications Analyst to join our team at Duke Energy. As an IT Applications Analyst, you will be responsible for monitoring the production operation of assigned applications, maintaining their availability, and providing 24/7 on-call support. You will also troubleshoot issues, implement fixes, and communicate with users and IT management.

Key Responsibilities
  • Monitor and maintain the availability of assigned applications
  • Provide 24/7 on-call support and respond to production emergencies within the SLA
  • Troubleshoot issues and implement fixes to assigned solutions
  • Communicate with users and IT management on downtimes, change management, status, issues, defects, etc.
  • Collaborate with senior IT Application Analysts to implement and/or support applications and solutions
  • Perform routine maintenance for emergency patches, service packs, and upgrades for assigned applications/projects
  • Utilize Human Performance tools effectively in the course of activities, especially testing and implementation activities
  • Work with senior level to provide recommendations and assist in decision making on assigned systems
  • Research and analyze new technology
  • Design small modifications for solutions based on defined requirements
  • Program in required programming languages, database SQL, report writing, ETL, and assist with testing and migrating code through test regions
Requirements
  • Bachelor's degree in Computer Science or related field
  • Minimum 2 years of relevant experience in lieu of degree
  • Strong analytical and communication skills
  • Ability to work effectively with customers, IT management, and teammates
Working Conditions

This is a hybrid role, requiring work from both remote and onsite locations. Travel requirements are 5-15%.


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