IT Application Consultant

2 weeks ago


Charlotte, North Carolina, United States Diamonds Direct Full time

Join Our Team as a Technical Application Analyst

Are you prepared to leverage your technical skills and become an integral part of a leading organization? Diamonds Direct is on the lookout for a talented Technical Application Analyst who will be essential in maintaining the efficiency and dependability of our software solutions. If you possess a solid foundation in technical support, analytical thinking, and problem resolution, coupled with a commitment to ongoing enhancement and teamwork, we would love to connect with you.

Position Overview:

As a Technical Application Analyst, you will:

  • Deliver technical assistance for customer relationship management (CRM) and proprietary inventory management systems.
  • Work closely with development teams to improve application features and performance.
  • Conduct system upkeep to ensure peak operational efficiency.
  • Develop and update technical documentation for reference and training.
  • Engage in testing processes to validate application functionality.
  • Evaluate user needs and convert them into technical requirements.
  • Keep abreast of industry advancements and new technologies.
  • Identify opportunities for process enhancements.
  • Provide training and support to end-users to maximize application usage.

Qualifications:

  • A Bachelor's degree in Computer Science or a related discipline.
  • Demonstrated experience in technical application support and analysis.
  • Strong knowledge of application architecture and database management.
  • Proficiency in programming languages such as Java, Python, or SQL.
  • Familiarity with enterprise application platforms is advantageous.
  • Exceptional analytical and troubleshooting abilities.
  • Strong communication skills, both verbal and written.
  • Capability to work autonomously as well as part of a team.
  • Experience with Agile project management methodologies.
  • Relevant certifications will be considered a plus.

We require a minimum of 3 years of relevant experience.



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