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IT Application Expert

2 months ago

Charlotte, North Carolina, United States Diamonds Direct Full time

About Diamonds Direct

Diamonds Direct is a dynamic and expanding business that prides itself on finding talented individuals with a unique set of characteristics, known as RHINO's. These individuals possess an unmatched work ethic, are determined to excel, and take ownership of their work by consistently driving results. Most importantly, RHINO's exhibit humility, as the company's success relies on the collective efforts of its team members.

Job Summary

We are seeking a highly skilled and motivated Technical Application Analyst to join our team. The successful candidate will be responsible for providing technical support and analysis for our applications, ensuring their optimal performance and reliability. The Technical Application Analyst will collaborate closely with cross-functional teams to troubleshoot issues, implement enhancements, and contribute to the continuous improvement of our applications.

Key Responsibilities

  • Provide technical support for our CRM and Proprietary Inventory applications, including troubleshooting issues, investigating root causes, and implementing timely solutions.
  • Collaborate with development teams to understand application architecture, functionalities, and integrations.
  • Perform system configuration, maintenance, and upgrades to ensure optimal performance and reliability.
  • Develop and maintain technical documentation, including system configurations, procedures, and troubleshooting guides.
  • Participate in testing activities, including regression testing, integration testing, and user acceptance testing.
  • Analyze and document user requirements, and translate them into technical specifications for application enhancements.
  • Work closely with stakeholders to gather feedback, prioritize enhancements, and ensure alignment with business objectives.
  • Stay current with industry trends, best practices, and emerging technologies related to application support and analysis.
  • Collaborate with cross-functional teams to identify opportunities for process improvements and automation.
  • Provide training and support to end-users as needed.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Proven experience in technical application support, analysis, and troubleshooting.
  • Strong understanding of application architecture, databases, and integration technologies.
  • Proficiency in programming languages such as Java, Python, or SQL.
  • Experience with enterprise application platforms (e.g., SAP, Oracle, Salesforce) is a plus.
  • Excellent analytical and problem-solving skills, with a keen attention to detail.
  • Effective communication skills, with the ability to interact professionally with stakeholders at all levels.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Experience with Agile methodologies and tool Jira is preferred.
  • Relevant certifications (e.g., ITIL, Oracle Certified Associate) are a plus.

Preferred Qualifications

  • At least 3 years of experience in technical application support and analysis.