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Application Support Analyst

2 months ago


Charlotte, North Carolina, United States U.S. Bank Full time
Job Description

U.S. Bank is seeking a skilled Application Support Analyst to join our team. As a key member of our Risk Technology Services group, you will provide operational support for our enterprise governance, risk, and compliance programs, as well as support for various Credit applications.

Key Responsibilities
  • Fielding requests from multiple corporate risk programs and business line users
  • Monitoring data feeds
  • Setting up and executing high visibility certification campaigns
  • Archer attestations
  • Modifying existing processes to correct chronic errors, enhance or improve performance
  • Providing ongoing support for multiple processes and applications
  • Performing other projects or miscellaneous duties, as requested or assigned
Requirements
  • Bachelor's degree or equivalent work experience
  • Strong analytical, critical thinking, and problem-solving skills
  • Ability to manage and prioritize multiple tasks simultaneously
  • Self-motivated, quick learner, takes initiative
  • Ability to work independently and as a team
  • Excellent verbal and written communication skills
  • Experience with Archer a plus
  • Experience with SQL and ServiceNow a plus
  • Proficient with Microsoft O365 applications (Excel, SharePoint, Teams, Word, Viva Engage, etc.)
  • Advanced experience with Microsoft Excel a plus
  • Previous application support a plus (i.e., customer relationship management software)
What We Offer
  • Hybrid/flexible schedule with in-office expectation of 3 or more days per week
  • Comprehensive benefits package, including incentive and recognition programs, equity stock purchase, 401(k) contribution, and pension
  • Opportunity to work with a diverse team and contribute to the success of our technology initiatives

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.