Community Partnerships Manager

1 week ago


San Francisco, California, United States Cozymeal Full time

About Classpop:

Classpop is a leading marketplace for unique social experiences, connecting guests with a wide range of activities, from dance classes to cooking classes and more.

We strive to provide an exceptional experience for our customers, while also supporting our partners, including chefs, artists, and business owners.

About the Role:

We are seeking a full-time Community Team Lead to join our operations team. This role will involve leading our community partners, providing direction to customer service, and monitoring bookings and availability.

Responsibilities Include:

  • Lead and assist our community partners to ensure a seamless experience for our customers.
  • Provide direction to customer service to ensure timely and satisfactory responses to customer inquiries.
  • Set and track KPIs for categories, providing feedback to team members as needed.
  • Monitor dates, bookings, and availability of partners to optimize their performance.
  • Identify system and workflow improvements to enhance partner efficiency.
  • Understand Classpop's services and provide solutions to partner inquiries in a timely manner.
  • Provide support to partners and respond to inquiries through multiple channels, including phone, chat, and email.
  • Assist our community of hosts with questions or requests related to our platform, upcoming experiences, tools, and communication.

Requirements Include:

  • Minimum of 4 years of experience managing community partners.
  • Ability to perform data-driven analysis in Excel with minimal guidance.
  • Proficient in setting and maintaining KPIs.
  • Professional with excellent verbal and written communication skills.
  • Positive attitude and a willingness to learn and grow in the position.
  • Ability to be resourceful and responsive.
  • Ability to work efficiently and distraction-free in a home office environment.
  • Proficient in Google Suite and Excel.
  • Experience working with a CRM.
  • Detail-oriented.
  • Hours: 8 hours/day and at least 6 hours within the 8am to 6pm time window (any time zone in the US).

What We Offer:

Work anywhere in the world (we are a 100% remote team). Great work environment with a strong and friendly team of co-workers.

Location:

Worldwide. This is a fully remote role, and qualified candidates from anywhere in the world can apply for this role.



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