Customer Engagement Manager

1 week ago


San Francisco, California, United States Kuraray America , Inc. Full time
About Kuraray America, Inc.
We are an innovative SaaS organization focused on enhancing business communication through text messaging solutions. Our goal is to enable companies to connect with their clients seamlessly via messaging platforms.

With a founding team that has successfully navigated the startup landscape and received substantial investment support, we are positioned for growth and innovation.

Our diverse clientele includes a wide range of prominent brands, showcasing our impact across various sectors. Join our team to collaborate with clients from different industries, tackling modern technological challenges and solutions.

Role Overview
As a Client Success Specialist, you will be instrumental in fostering customer satisfaction, loyalty, and expansion.

Your strong business insight, consultative skills, and project management expertise will empower you to identify customer requirements, craft effective solutions, and achieve successful results.

Become a vital member of our agile customer success team and contribute significantly to our organizational goals.

This role provides an opportunity to engage with contemporary SaaS integrations, telecommunications frameworks, and a variety of applications.
Responsibilities
• Serve as the primary advocate for key clients, collaborating with internal teams including Support, Product, Engineering, and Finance.

• Partner with Product and Engineering to identify suitable candidates for beta features and facilitate their rollout.

• Collaborate with Sales to uncover growth opportunities within new departments or strategic applications.

• Ensure effective onboarding for clients within your portfolio.
Qualifications
• Minimum of 2 years of experience in B2B SaaS, preferably with mid-market clients.

• Demonstrated ability to manage a substantial portfolio, primarily consisting of mid-market accounts.

• Proficient in using Salesforce and Outreach, or similar tools, for customer engagement and tracking.

• Adaptable to a fast-paced, dynamic environment, with the ability to respond quickly to shifting priorities.

• Technologically inclined, with a strong desire to learn and communicate about new processes and systems.

• Excellent written and verbal communication skills for effective interaction with internal and external stakeholders.

• Self-motivated with a proactive approach, taking ownership of tasks and driving them to completion.

• Bachelor’s degree or equivalent experience.

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