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Customer Engagement Specialist
2 months ago
As a Customer Engagement Specialist, you will be at the forefront of our retail operations, directly interacting with customers to assess their product requirements and provide tailored recommendations.
Key Responsibilities:
1. Deliver exceptional customer service during all interactions.
2. Assist customers in understanding their account statements and facilitate bill payments within the store.
3. Address inquiries regarding existing and new services, modify account information, enhance service levels, and manage general service requests.
4. Serve as a brand ambassador, promoting Comcast/Xfinity offerings with enthusiasm.
5. Maintain a comprehensive understanding of our products and services, as well as competitive offerings.
6. Foster a lively and competitive atmosphere, connecting our services to the daily lives of our customers.
What We Offer:
We provide extensive on-the-job training, a comprehensive benefits package, and the potential for unlimited earnings through uncapped commissions.
Qualifications:
- High School Diploma or equivalent required.
- Typically requires 2-5 years of relevant experience, preferably in consumer electronics or wireless retail sales.
- Flexibility to work various schedules, including evenings, weekends, and holidays.
- Consistent and punctual attendance is essential.
- Ability to lift and carry boxes weighing up to 25 pounds and to remain active throughout the workday.