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Customer Engagement Specialist

2 months ago

San Francisco, California, United States Insight Global Full time
About the Role

Insight Global is seeking dedicated individuals for the position of Customer Engagement Specialist. This role is designed for those who are passionate about providing exceptional customer service and support in a remote environment.

Key Responsibilities

The selected candidates will:

  • Handle non-technical inquiries and provide top-notch assistance to our expanding clientele.
  • Communicate effectively with various stakeholders through phone and email, addressing concerns related to licensing, order processing, and company policies.
  • Manage customer cases from initiation to resolution, ensuring a seamless experience.
Company Commitment

At Insight Global, we are dedicated to fostering a diverse and inclusive workplace where every individual can express their authentic selves. We are proud to be an equal opportunity employer, valuing every candidate's unique background and experiences.

Qualifications

Ideal candidates will possess:

  • A minimum of 3 years of experience in customer-facing roles.
  • Familiarity with CRM systems, such as SFDC.
  • Exceptional written and verbal communication skills in English, with the ability to convey information clearly and effectively.
  • The capability to develop and refine Knowledge Base articles based on acquired insights.

If you require assistance or accommodations during the application process due to a disability, please reach out for support.

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