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Customer Engagement Specialist

2 months ago

San Mateo, California, United States Comcast Wholesale Full time

Position Overview

The Customer Engagement Specialist is responsible for guiding and advising clients on our extensive range of products and services. Utilizing a blend of expertise, skills, and technology, this role aims to deliver an exceptional sales and service experience while working under moderate supervision.

Key Responsibilities

  • Enthusiastically represents our offerings by demonstrating product knowledge and sales techniques to clients.
  • Conducts product demonstrations to ensure customers are well-informed about the full capabilities of our services.
  • Adopts a customer-centric approach in all interactions, actively listening to assess client needs and providing tailored solutions.
  • Meets sales targets and enhances customer satisfaction through effective service delivery.
  • Facilitates comprehensive onboarding processes, ensuring customers understand how to utilize and manage our products and services.
  • Handles operational and administrative duties as required.
  • Collaborates with customer support teams to address and resolve client issues promptly.
  • Exhibits professionalism and integrity in all customer and team interactions.
  • Adheres to all operational policies and procedures established by the company.
  • Completes necessary training and participates in team meetings and learning sessions.
  • Understands the sales compensation structure and its essential components.
  • Maintains a flexible schedule, including evenings and weekends, as needed.
  • Capable of lifting up to 25 pounds and remaining active throughout the workday.
  • Performs additional duties as assigned.

Expectations for All Employees

  • Embrace our Operating Principles as the foundation for your work.
  • Prioritize the customer experience by providing seamless digital options and fostering customer loyalty.
  • Be knowledgeable and passionate about our innovative technology and services.
  • Collaborate effectively as part of a team to achieve collective goals.
  • Engage in the Net Promoter System to gather feedback and enhance customer experiences.
  • Drive performance and growth while promoting diversity and inclusion.
  • Act with integrity towards colleagues, customers, investors, and the community.

Qualifications

  • High School Diploma or equivalent.
  • 1-3 years of relevant experience, preferably in consumer electronics or retail sales.
  • Strong communication and interpersonal skills.
  • Consultative selling approach.
  • Genuine interest in technology and eagerness to learn.
  • Ability to provide exceptional customer service.
  • Positive and engaging demeanor.
  • Adaptability in a dynamic work environment.

Compensation

Base Pay: $16.13
Total Target Compensation (Base Pay plus Targeted Commission): $23.11
Our compensation programs offer the potential for significant earnings for those who exceed their sales goals. We provide comprehensive benefits to support our employees' physical, financial, and emotional well-being.