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Senior Business Development Manager

1 month ago


Miami, Florida, United States Norwegian Cruise Line Full time
Job Summary

As a Senior Manager, Casino Business Development, you will collaborate with and maintain new and existing casino partnerships, overseeing the growth of casino player program revenue. You will represent Norwegian Cruise Line as a brand ambassador in designated regional locations, establishing casino property partnerships using innovative methods.

Key Responsibilities
  • Create and execute promotional programs, providing promotional materials to casino partners.
  • Make recommendations to enhance casino partners' marketing effectiveness.
  • Manage budget within guidelines, including travel, co-op, supplies, advertisement, and promotions.
  • Coach and develop casino team members to meet or exceed quality, service, and revenue objectives.
  • Implement cruise offer initiatives to grow new and existing business, ensuring maximization of property participation.
  • Retain and manage business relationships for each casino partner, developing personalized approaches to maximize profits associated with casino events.
  • Develop innovative ideas and strategies to actively participate in casino partner growth.
  • Review, analyze, and verify program margins, ensuring acceptable margins through gauging correct complimentary offers and reinvestment.
  • Ensure department KPIs related to bookings and revenue targets are met or exceeded.
  • Manage on-property certificate events, promotional offers, group cruises, and onboard amenities, directing appropriate staffing and guest support for event drives.
  • Negotiate sales plans and group contracts, supporting key and channel accounts, promotions, and events.
  • Analyze accounts' sales and marketing plans and Return on Investment (ROI), adjusting when needed.
Requirements
  • Bachelor's Degree in Sales/Marketing or Business Administration.
  • 7 years' experience in outside/inside sales, telemarketing, cold calling, with cruise experience preferred.
  • Salesforce or similar CRM experience preferred.
  • Develop pipeline and lead generation through cold calling, trade shows, and referrals.
  • Effective verbal and written communication, rapport building, facilitation, team building, coaching, and motivational skills.
  • Outstanding interpersonal, teamwork, negotiating, and communication skills to engage all levels within the organization and external customers.
Equal Employment Opportunity

Norwegian Cruise Line Holdings Ltd. and its subsidiaries are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristics protected by law.