Customer Service Representative

23 hours ago


Hoffman Estates, Illinois, United States Bass Pro Inc Full time
Job Summary

The Customer Relations Associate plays a vital role in ensuring a positive and productive shopping experience for all customers. This position requires excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced retail environment.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Operate a cash register and process transactions accurately and efficiently.
  • Assist customers with finding products and answering questions about merchandise.
  • Maintain a clean and organized store environment, including the sales floor and stockroom.
  • Support sales efforts by promoting products and services to customers.
  • Collaborate with other team members to achieve sales goals and provide excellent customer service.
Requirements
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced retail environment.
  • Basic math skills and accuracy with handling cash and operating a cash register.
  • Ability to lift up to 20 pounds and stand for long periods of time.
Benefits
  • Discounts on retail merchandise and services.
  • Dental and vision insurance.
  • 401(k) retirement savings plan.
  • Paid holidays and vacation time.
  • Opportunities for advancement and professional growth.


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