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Client Support Representative

2 months ago


Hoffman Estates, Illinois, United States Crystal Clean, LLC Full time
Job Overview

Crystal Clean (CC) stands as a prominent entity in the environmental waste management sector. We are on the lookout for dedicated individuals who exhibit a robust work ethic to become part of our expanding organization. Crystal Clean provides competitive salaries, comprehensive benefits, and pathways for career growth.

Role Objective: The Customer Service Assistant will handle incoming calls for the Company, addressing customer inquiries and directing calls as necessary. Additional responsibilities may be assigned as needed.

Key Responsibilities:

  • Professionally manage the Customer Service phone line (Average of 80 calls daily)
  • Ensure accurate routing and distribution of incoming customer calls
  • Respond to customer questions and concerns
  • Develop familiarity with various industry concepts, practices, and procedures
  • Achieve weekly reporting targets
  • Perform general office tasks as directed by management
  • Gain knowledge of diverse field concepts, practices, and procedures

Qualifications:

To excel in this role, candidates must successfully fulfill each essential duty. The following qualifications represent the knowledge, skills, and abilities required. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.

Core Competencies & Skills:

  • Collaborative team player who is approachable, friendly, and enthusiastic
  • Ability to prioritize tasks and meet deadlines
  • Excellent communication abilities
  • Strong work ethic and reliability
  • Good numerical skills
  • Proficient in computer applications (Microsoft Excel, Word, and Outlook)

Experience:

  • 2-4 years of experience in business or customer service roles
  • All candidates must successfully complete the company-sponsored substance abuse screening

Education:

  • High School Diploma or equivalent

Crystal Clean LLC is an Equal Opportunity Employer. We value diversity, equity, and inclusion, and encourage applications from individuals of diverse backgrounds to reflect the communities we serve.