Student Services Advocate

2 weeks ago


Hoffman Estates, Illinois, United States InsideHigherEd Full time
Position Summary

The role of the Student Services Advocate is to act as a primary resource within the One Stop Center, delivering essential information to both students and their families.

This position is crucial in representing the institution and addressing a wide array of inquiries related to financial aid, enrollment, academic records, payment methods, assessments, and various programs available.

The advocate is responsible for providing detailed insights regarding eligibility requirements, application procedures, operational timelines, specific aid status, loan details, and compliance with regulatory and institutional standards.

Engagement in continuous professional development is essential, enabling the advocate to become a knowledgeable representative across various departments, including Records and Registration, Financial Aid, and the Business Office, all aimed at delivering outstanding service and precise information to students and other stakeholders in the academic community.



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