Clinical Support Specialist

6 hours ago

Lenoir, North Carolina, United States UNC Health Care Full time
Job Summary

We are seeking a highly skilled and compassionate Clinical Support Specialist to join our team at UNC Health Care. As a Clinical Support Specialist, you will play a vital role in providing exceptional patient care and support to our patients and families.

Key Responsibilities
  • Assist physicians and other healthcare providers with routine examinations and procedures, as well as procurement of equipment and supplies.
  • Critically review patient care documentation, making note of any significant changes in the patient's condition and report to a registered nurse or physician.
  • Provide a variety of clerical tasks, including organizing and prioritizing workload, greeting and directing visitors, researching information as requested by nurses and physicians, reviewing orders for logic and clarity, revising orders as requested by the nurse, answering the telephone/patient call lights, transcribing physician orders, and maintaining medical records.
  • Perform routine quality assurance audits, safety checks, and inventory of supplies.
  • Provide administrative and clerical support, including PI audits and data entry.
  • Provide clinical support assistance, including cleaning the work area, maintaining office equipment, troubleshooting common software and hardware problems, changing linens, checking supply inventory, re-stocking supplies, transporting patients/supplies/specimens, and assisting in the orientation of new employees and students.
  • Provide direct personal care to patients, including bathing, dressing, feeding, assisting with ambulation, measuring and recording vital signs, and patient height and weight.
  • May be responsible for specimen collection, skin preps/scrubs, catheter care, capillary blood glucose checks, simple wound care, range of motion exercises, and/or postural drainage.
  • Reinforce routine teaching given to patients by the registered nurse or physician and document patient understanding of instructions.
  • Distribute patient education materials at the request of patients and/or healthcare providers.
Requirements
  • High School diploma or GED
  • Listed as Nurse Aide I Registry with the North Carolina Department of Health and Human Services
  • Basic Life Support (BLS) for Healthcare Provider certification
  • One (1) year of clerical or customer service experience and six (6) months of related nursing assistant experience, which may include a nursing assistant course or an equivalent combination of education, training, and experience
  • Must be fluent in verbal and written English language

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