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Clinical Support Specialist

2 months ago


Lenoir, North Carolina, United States UNC Health Care Full time
Job Summary

We are seeking a highly skilled and detail-oriented Clinical Support Specialist to join our team at UNC Health Care. As a Clinical Support Specialist, you will play a vital role in providing exceptional patient care and support to our healthcare team.

Key Responsibilities
  • Assist Healthcare Providers: Assist physicians and other healthcare providers with routine examinations and procedures, as well as procurement of equipment and supplies.
  • Review Patient Care Documentation: Critically review patient care documentation, making note of any significant changes in the patient's condition and reporting to a registered nurse or physician.
  • Provide Administrative Support: Provide a variety of clerical tasks, including organizing and prioritizing workload, greeting and directing visitors, researching information as requested by nurses and physicians, reviewing orders for logic and clarity, revising orders as requested by the nurse, answering the telephone/patient call lights, transcribing physician orders, and maintaining medical records.
  • Perform Quality Assurance Audits: Perform routine quality assurance audits, safety checks, and inventory of supplies.
  • Provide Clinical Support Assistance: Provide clinical support assistance, including cleaning the work area, maintaining office equipment, troubleshooting common software and hardware problems, changing linens, checking supply inventory, re-stocking supplies, transporting patients/supplies/specimens, and assisting in the orientation of new employees and students.
  • Provide Direct Patient Care: Provide direct personal care to patients, including bathing, dressing, feeding, assisting with ambulation, measuring and recording vital signs, and patient height and weight.
Requirements
  • Education: High School Diploma or General Education Development (GED)
  • Licensure/Certification: Listed as a Nursing Assistant I by the North Carolina Department of Health and Human Service, Basic Life Support (BLS) certification
  • Experience: Prefer one (1) year of related experience or training in a healthcare setting, with exposure to patient registration and/or scheduling
  • Knowledge/Skills/Abilities: Must be fluent in verbal and written English language, capability to develop computer skills if not competent