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IT Support Specialist

2 months ago

Lenoir, North Carolina, United States Pivotal Solutions Inc Full time

IT Support Specialist

The IT Support Specialist plays a crucial role in ensuring the seamless operation of the IT department, aligning with the strategic goals of Pivotal Solutions Inc. This position requires hands-on expertise in managing IT assets, procurement processes, PC and printer support, as well as various administrative and security tasks related to IT.

Key Responsibilities

  • Serve as the liaison for IT compliance by upholding necessary processes, including user security setup and documentation.
  • Ensure regular backups of PCs and Windows Server data as needed.
  • Provision end-user services, including computers, telecommunication devices, and other necessary tools.
  • Assist end users in resolving software, hardware, and service-related issues through a help desk approach.
  • Conduct research on potential technology solutions to support procurement initiatives.
  • Stay updated with the latest advancements in technology.
  • Oversee asset management for IT hardware, software, and equipment.
  • Maintain consistent communication with executives, department heads, and end users regarding significant IT activities.
  • Provide essential after-hours support when required.

Qualifications

A university degree in computer science or a minimum of 7 years of relevant experience.

Skills and Expertise

  • Proficient technical knowledge of network and PC operating systems.
  • Strong understanding of current network hardware, protocols, and standards.
  • Extensive experience in application support for ERP and other business software.
  • Comprehensive understanding of organizational goals and objectives.
  • In-depth knowledge of applicable data privacy regulations.
  • Solid grasp of project management principles.
  • Exceptional written and verbal communication skills.
  • Strong interpersonal abilities.
  • Capability to articulate ideas in both business-friendly and user-friendly terms.
  • Attention to detail.
  • Ability to prioritize and execute tasks effectively in high-pressure situations.
  • Strong customer service orientation.
  • Experience working in a collaborative, team-oriented environment.
  • Demonstrated analytical, evaluative, and problem-solving skills.