Implementation Manager
4 days ago
Rocketlane is a fast-growing SaaS startup with a mission to deliver seamless, consistent, and accelerated B2B client project delivery across industries. With its focus on aiding B2B SaaS companies to simplify and deliver an impressive customer onboarding journey, the company is emerging as a leader in the customer onboarding category.
Job SummaryWe are seeking a dynamic and enthusiastic individual to join our Customer Onboarding team. The ideal candidate will build strong relationships with customers, work closely with them to drive adoption, and ensure a smooth onboarding experience.
Key Responsibilities- Own and manage customer relationships from point of sale through successful implementation
- Be a Rocketlane platform domain expert and set customers up for immediate success
- Work with sales, product, and support teams to ensure a customer-centric environment
- Track usage of the platform and drive ROI for customers
- Analyze and showcase customer data to improve the user experience
- Prepare videos, emails, and phone calls to support customers during onboarding and implementation
- Understand customer goals and objectives and translate those needs through the implementation and onboarding process
- Work closely with customers and their tech teams to integrate Rocketlane into their tech stack
- Train customers in software platform basics and provide progressive guidance throughout the implementation and go-live process
- Track and hit key implementation milestones and reduce roadblocks
- Improve product or service adoption by educating users about best practices
- 5+ years experience in a customer-facing role at a SaaS company
- Strong organizational and analytical skills; attention to detail
- Critical thinking and proven problem-solving skills
- Comfortable learning new technologies
- Customer-first mentality and enthusiasm to build customer loyalty
- Excellent written and verbal communication skills
- Ability to listen and empathize with customers
- Demonstration of good product and consumer thinking during their career
Great opportunity to learn and grow with a world-class team that genuinely cares about its employees. Competitive stipend, flexible leave policy, and more.
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