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Implementation Manager

2 months ago


Lehi, Utah, United States Pattern Full time
About the Role

We are seeking a highly skilled Implementation Manager to join our team at Pattern. As an Implementation Manager, you will play a key role in developing and updating processes, creating and maintaining playbooks, and providing training and guidance both internally and externally.

Key Responsibilities
  • Process Development & Updates: Develop, update, and optimize processes using tools like Asana and Lucid. Collaborate with teams to ensure processes align with business objectives and are efficiently implemented.
  • SOP Creation: Design and maintain comprehensive SOP's for both brand and internal processes. Ensure playbooks are up-to-date and effectively utilized across the organization.
  • Continuous Feedback Program: Implement and manage continuous feedback programs for internal and external stakeholders. Gather, analyze, and act on feedback to improve processes, services, and customer satisfaction.
  • Reporting: Prepare detailed reports for executive leadership, SEM/Director, and external stakeholders. Use data to drive insights and recommendations for process improvements.
  • Material Creation & Updates: Create, update, and maintain documentation, guides, and other materials to support implementation efforts. Ensure all materials are accurate, comprehensive, and easily accessible.
  • Expansion Process Development: Lead the development of processes to support global expansion, including but not limited to Creators, TikTok, PXM, fulfillment, and marketplaces. Work closely with cross-functional teams to ensure seamless execution and alignment with global strategies.
Requirements
  • Lean/Six Sigma Certified
  • Proficient in reporting tools and query building Excel, SQL, Tableau, etc.
  • Proven track record of implementing and maintaining cross-functional programs/processes with multiple stakeholder expectations being met
  • Experience in providing low-code solutions to automate wherever possible
  • Bonus if you have operational experience within the ecomm/retail industry
About Pattern

Pattern is a premier partner for global ecommerce acceleration and is headquartered in Utah's Silicon Slopes tech hub-with offices in Asia, Australia, Europe, the Middle East, and North America. Valued at $2 billion, Pattern has been named one of the fastest-growing tech companies in North America by Deloitte and one of best-led companies in America by Inc. More than 100 global brands-like Nestle, Sylvania, Kong, Panasonic, and Sorel -rely on Pattern's global ecommerce acceleration platform to scale their business around the world.

Company Culture

We are looking for individuals who are:

  • Game Changers - A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern's processes and outcomes.
  • Data Fanatics - A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.
  • Partner Obsessed - An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner's expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.
  • Team of Doers - Someone who is a part of team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.