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Implementation Manager

2 months ago

Lehi, Utah, United States Rocketlane Full time
{"title": "Customer Onboarding Specialist", "description": "About Rocketlane

Rocketlane is a fast-growing SaaS startup that delivers chaos-free, consistent, accelerated, and delightful B2B client project delivery across industries. Our mission is to simplify and deliver an impressive customer onboarding journey for B2B SaaS companies.

Job Summary

We are seeking a dynamic and enthusiastic Customer Onboarding Specialist to join our team. As a key member of our Customer Onboarding team, you will be responsible for building strong relationships with customers, ensuring their successful implementation of our platform, and driving adoption and use of our product.

Key Responsibilities
  • Own and manage customer relationships from the point of sale through successful implementation
  • Be a Rocketlane platform domain expert and set customers up for immediate success
  • Work with sales, product, and support teams to ensure a seamless customer experience
  • Be result-oriented and data-driven; actively track usage of the platform and drive ROI for customers
  • Analyze and showcase customer data to improve the user experience
  • Prepare content to support customers during the onboarding and implementation process
  • Understand customer goals and objectives and translate those needs through the implementation and onboarding process
  • Work closely with customers and their tech teams to integrate Rocketlane into their tech stack
  • Train customers in software platform basics and provide progressive guidance throughout the implementation and go-live process
  • Track and hit key implementation milestones and reduce roadblocks throughout the process
  • Improve product or service adoption by educating users about best practices
  • Ensure faster, smoother customer adoption and use of the Rocketlane platform
Requirements
  • 5+ years experience in a customer-facing role at a SaaS company
  • Strong organizational and analytical skills; attention to detail
  • Critical thinking and proven problem-solving skills
  • Comfortable learning new technologies
  • Customer-first mentality and enthusiasm to build customer loyalty
  • Excellent written and verbal communication skills
  • Ability to listen and empathize with customers
  • Demonstration of good product and consumer thinking during their career
  • Background in computing, telecom, mobile, or digital media a plus
What We Offer
  • Great opportunity to work with a world-class team that genuinely cares about its employees
  • Great culture that empowers its people to champion big problems with the freedom to think and innovate
  • Growth opportunities to transition into other sales roles
  • Impact: Be part of a global, passionate team in a fast-paced and growth-oriented environment
  • Monetary rewards and benefits: Competitive stipend, flexible leave policy, and more
", "lang_code": "en-US"}