Knowledge Management Specialist

1 week ago


Lehi, Utah, United States Cypress HCM Full time
About the Role

Cypress HCM is seeking a highly skilled Knowledge Coordinator to join our team. As a key member of our Performance, Education, and Knowledge (PEAK) team, you will play a critical role in developing and maintaining comprehensive documentation for our products and services.

Key Responsibilities
  • Stakeholder Engagement: Collaborate with key stakeholders to provide expertise on how knowledge and community initiatives can drive business outcomes and address user issues.
  • Knowledge Management Initiatives: Assist in implementing and supporting knowledge management strategies that drive engagement, self-service, and mindshare.
  • Project Support: Ensure the alignment of projects and programs to execute organizational goals with excellence and on time.
  • Collaboration: Work with other documentation teams to further best practices, find alignment and partnership opportunities, and drive an integrated approach to knowledge management.
  • Opportunity Identification: Support in identifying and prioritizing new opportunities that drive scale, innovation, and results.
  • Team Support: Provide support and assistance to team members and contribute to leadership development initiatives across the organization.
  • Knowledge Center Services (KCS) Program: Support the implementation and adoption of the KCS program, ensuring alignment with organizational objectives.
  • Frontline Support: Provide user access support, manage issue intake and triage, and resolve user issues promptly.
  • Change Management: Collaborate with the Organizational Change Management (OCM) team to ensure smooth transitions and effective communication during system and process updates.
  • Process Documentation: Document and maintain comprehensive records of KM processes and procedures to ensure consistency and efficiency.
Preferred Qualifications
  • Experience with Confluence/Jira, Google Suite, and Smartsheet.
  • Experience with ServiceNow, Heretto CCMS, and Zoomin CDP.
  • Background in networking/data storage.
  • Experience with Knowledge-Centered Services (KCS).
  • Experience with Darwin Information Typing Architecture (DITA).
Education and Experience
  • Bachelor's degree or equivalent in writing, content creation, or communication.
  • Minimum 2+ years of experience in knowledge management, learning, and/or relevant enablement organization.
  • Previous experience working in a technical and/or customer support organization is a strong plus.
  • Experience with document formatting tools like WYSIWYG, HTML, and DITA.
  • Proficiency with KCS environments and methodology
  • Strong project management and time management skills.
  • Ability to work independently and as part of a team.


  • Lehi, Utah, United States Advanced Engineering & Environmental Services, Inc. Full time

    About the RoleWe are seeking a highly skilled Electrical Engineering Project Manager / Technical Specialist to join our team at Advanced Engineering & Environmental Services, Inc. This is an exciting opportunity for a seasoned professional to lead business development and design complex electrical systems and processes.Key ResponsibilitiesProvide proactive...


  • Lehi, Utah, United States SmithRx Full time

    Job DescriptionCompany OverviewSmithRx is a rapidly growing, venture-backed Health-Tech company dedicated to disrupting the Pharmacy Benefit Management (PBM) sector. Our mission is to build a next-generation drug acquisition platform driven by cutting-edge technology, innovative cost-saving tools, and best-in-class customer service.We pride ourselves on our...

  • Fitting Specialist

    2 weeks ago


    Lehi, Utah, United States PUMA Full time

    Key ResponsibilitiesThe Fitting Specialist will play a crucial role in supporting the PUMA Golf brand by setting up and conducting fitting days in the field. This will involve maintaining fitting tools, setting up the fitting day, and organizing orders from the fitting day to be placed by the account or local Territory Sales Manager.The ideal candidate will...


  • Lehi, Utah, United States Harmons Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Bakery Production Specialist to join our team at Harmons. As a key member of our bakery team, you will be responsible for maintaining the highest quality standards and product levels of all fresh-baked goods.Key ResponsibilitiesProduct Quality and Control: Ensure the quality and freshness of all...

  • Barista Specialist

    2 weeks ago


    Lehi, Utah, United States Thomas Cuisine Full time

    **Job Summary**Thomas Cuisine is seeking a skilled Barista to join our team. As a Barista Specialist, you will be responsible for preparing and serving high-quality beverages to our customers.**Key Responsibilities:**• Operate and maintain espresso machines, blenders, and register systems• Merchandise clothing and accessories• Order and manage...


  • Lehi, Utah, United States Technology Search Group Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Technology Search Group. As a key member of our operations team, you will be responsible for providing exceptional customer support and internal orchestration of company processes.Key Responsibilities:Provide timely and effective support...


  • Lehi, Utah, United States Technology Search Group, Inc. Full time

    About the Job**Technical Support Specialist**We are seeking a highly skilled Technical Support Specialist to join our team at Technology Search Group, Inc. This role is responsible for providing exceptional customer support and internal orchestration of company processes related to the LinkTrust Affiliate Marketing Platform.**Key Responsibilities:**•...


  • Lehi, Utah, United States Product Connections Full time

    About the RoleWe are seeking a highly skilled and experienced Event Specialist to join our team at Product Connections. As a key member of our sales team, you will be responsible for delivering exceptional in-store experiences that drive sales and customer engagement.Key ResponsibilitiesEvent Execution: Manage and maintain event equipment and supplies,...

  • Fitting Specialist

    2 days ago


    Lehi, Utah, United States PUMA Full time

    Key ResponsibilitiesThe Fitting Specialist will be responsible for setting up and conducting our fitting days in the field for their respective territory. This will include one on one fittings with our consumers, participating in large scale brand events, Staff and VIP golf club fittings and working with the local Territory Sales Manager to maintain...


  • Lehi, Utah, United States Trove Brands Full time

    Job DescriptionThe Accounts Receivable Specialist plays a vital role in managing the company's accounts receivable processes, ensuring timely collection of outstanding invoices, and maintaining accurate financial records. This position requires a strong understanding of accounting principles, excellent communication skills, and a dedication to delivering...


  • Lehi, Utah, United States Advanced Engineering & Environmental Services, Inc. Full time

    Electrical Engineering Project Manager/Technical SpecialistAE2S is seeking a highly skilled Electrical Engineering Project Manager/Technical Specialist to join our team in Lehi, UT. As a key member of our engineering team, you will be responsible for leading business development and designing, developing, and implementing complex electrical systems and...


  • Lehi, Utah, United States Avetta Full time

    Job SummaryThe Call Center Quality Specialist will play a critical role in ensuring the accuracy and integrity of our verification processes. This position will be responsible for conducting regular quality reviews, managing the Verification Quality Support Teams Channel, and handling rebuttals. Additionally, the successful candidate will work on knowledge...


  • Lehi, Utah, United States Advanced Engineering & Environmental Services, Inc. Full time

    Electrical Engineering Project Manager/Technical SpecialistAE2S is seeking a highly skilled Electrical Engineering Project Manager/Technical Specialist to join our team in Lehi, UT. As a key member of our engineering team, you will be responsible for leading business development and designing, developing, and implementing complex electrical systems and...


  • Lehi, Utah, United States Cycle Company, LLC Full time

    Cycle Company, LLC | Full time Client Relations SpecialistRemote | Posted Recently Work Experience: 1-3 years Job OverviewAt Cycle Company, we pride ourselves on delivering high-quality eBicycles that embody innovative, user-focused design and utilize cutting-edge bicycle technology. Our mission is to provide an effortless and enjoyable experience for our...

  • Chemistry Specialist

    2 weeks ago


    Lehi, Utah, United States Analytical Resource Laboratories LLC Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Chemistry Specialist to join our team at Analytical Resource Laboratories LLC. As a Chemistry Specialist, you will be responsible for conducting laboratory tests and analyses to ensure the quality and safety of our products.Key ResponsibilitiesConduct laboratory tests and analyses to ensure the...


  • Lehi, Utah, United States Avetta Full time

    Job SummaryThe Call Center Quality Specialist will drive accuracy and data integrity through regular Verification Quality reviews. This role offers a hybrid schedule after training, with a mix of in-office and remote work.Key ResponsibilitiesPerform Verification Quality reviews for all Verification ReviewersManage the Verification Quality Support Teams...


  • Lehi, Utah, United States Serenity Healthcare Full time

    Job OverviewPosition: Accounts Receivable SpecialistLocation: OnsiteSerenity Healthcare is a dynamic and expanding organization dedicated to enhancing patient experiences through innovative healthcare technology. We are currently in search of a skilled Accounts Receivable Specialist to contribute to our mission. The ideal candidate will possess extensive...


  • Lehi, Utah, United States UBTA-UBET Communications, Inc Full time

    Job SummaryWe are seeking a highly skilled Network Installation Specialist to join our team at UBTA-UBET Communications, Inc. as an Internet Installer.Key ResponsibilitiesNetwork Design and InstallationDesign, install, and maintain wired and wireless network communication systems for residential and commercial clients.Client ConsultationsMeet with clients to...


  • Lehi, Utah, United States UBTA-UBET Communications, Inc Full time

    Job OverviewSalary Range: $60,000 - $85,000 annuallyKey ResponsibilitiesOn-Site Management: Oversee and coordinate project activities across various locations.Stakeholder Collaboration: Foster and maintain robust relationships with local officials, developers, and contractors to ensure project advancement.Communication Facilitation: Serve as a conduit...


  • Lehi, Utah, United States Avetta Full time

    Job SummaryThe Call Center Quality Specialist will drive accuracy and data integrity through regular Verification Quality reviews. This role offers a hybrid schedule after training, with a mix of in-office and remote work.Key ResponsibilitiesPerform Verification Quality reviews for all Verification ReviewersManage the Verification Quality Support Teams...