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Client Relations Specialist II

2 months ago

Columbia, South Carolina, United States Hansen Talent Group Full time
Job Overview

Hansen Talent Group is seeking a Client Advocate II to collaborate with a prominent enterprise. This position offers a hybrid work model requiring a few days onsite each week.

Key Responsibilities:

  • Develop and nurture long-lasting customer relationships.
  • Facilitate effective communication and prioritize client needs by engaging with the client organization at various levels.
  • Partner with clients to uncover opportunities for innovation, cost savings, enhanced efficiencies, and address business challenges.
  • Serve as a bridge between Information Systems and clients for designated business units.
  • Ensure that the design and integration of proposed technology solutions contribute to business growth through optimal technology utilization.

Qualifications:

  • Excellent verbal and written communication skills with a customer-centric approach.
  • Familiarity with information systems, business processes, and key performance indicators relevant to the business unit and organization.
  • Awareness of the company's operational practices and strategic direction.
  • Knowledge of technological advancements that can provide solutions to business units.
  • Prior experience in business analysis.
  • Experience collaborating closely with IT in system development and implementation.
  • Proven ability in strategic thinking with strong client management and relationship-building skills.
  • Demonstrated capability in resource management to achieve objectives across multiple projects.
  • Competence in negotiating project terms and scope of work.
  • Ability to create and deliver formal presentations.
  • Strong problem-solving and conflict resolution abilities.