IT Support Specialist
3 weeks ago
Location: Frankfort, KY
Workplace Type: Onsite
Pay: $25.00 per hour
Job Description:We are seeking skilled IT Help Desk / Support Technicians to join our client in Frankfort, KY. The ideal candidate will have strong general computer skills, experience with enterprise-level IT support, asset management expertise, and familiarity with service desk support.
Responsibilities:- Advanced Troubleshooting: Investigate and resolve complex technical issues related to the DORIS tax system, including system errors, data discrepancies, and software bugs.
- User Training and Support: Provide training sessions and create user guides to empower users with intermediate-level DORIS system knowledge.
- Root Cause Analysis: Conduct thorough analysis to identify underlying causes of recurring issues and implement preventive measures.
- Collaboration: Work closely with Tier III support and system administrators to implement solutions and system enhancements.
- Documentation: Update and maintain knowledge base articles, troubleshooting guides, and system documentation for internal reference and user self-service.
- Technical Proficiency: Proficiency in troubleshooting complex software and database issues, preferably with experience in SQL queries and database management.
- Problem-Solving Skills: Ability to analyze complex technical problems, develop innovative solutions, and implement best practices.
- Customer Focus: Commitment to providing exceptional customer service and support, with a focus on user satisfaction and system usability.
About Brooksource: We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
Job Types: Full-time, Contract
Expected hours: 40 per week
Application Question(s):
- Are you within a comfortable driving distance of Frankfort, KY and are open to a HYBRID engagement, with every Tue - Thu on-site?
- Are you willing to take a drug test, in accordance with local law/regulations?
- Are you willing to undergo a background check, in accordance with local law/regulations?
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Ability to Commute: Frankfort, KY (Required)
Work Location: In person
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