Senior Business Systems Consultant

2 weeks ago


San Diego, California, United States Intuit Full time
Overview

Envision a career where your distinct experiences and innovative insights can drive significant advancements.

Year after year, Intuit has been acknowledged on Fortune's 100 Best Companies to Work For, Best Large Workplaces for Women, and ranks highly among Fortune's World's Most Admired Software Companies.

Immerse yourself in our award-winning culture while crafting transformative solutions that enhance the financial well-being of over 50 million individual users, 7 million small enterprises, and more than 1,800 financial institutions along with their countless customers globally.

We believe that everyone deserves the chance to thrive, and we continuously strive to discover inventive methods to make that a reality.


By merging organic growth with strategic alliances, Intuit is broadening its social, mobile, and global presence with products and services that are revolutionizing the sector.

Our 8,000 entrepreneurial team members have introduced over 250 innovations to the market, including QuickBooks, TurboTax, Credit Karma, and Mailchimp, leveraging big data and mobile applications.

The extensive range of these customer-driven innovations offers limitless opportunities for you to transform your brilliant ideas into reality at Intuit.


Customer Success is propelling Intuit's evolution into an "AI-driven expert platform," innovating how customers access expertise and digitizing the services sector.

These customer experiences are facilitated through offerings such as TurboTax Live and QuickBooks Live, extending to how customers receive assistance and support throughout their entire journey across all our offerings.

Moreover, Customer Success is dedicated to providing an exceptional experience to our experts – the individuals on our platform who deliver guidance and support to customers.

Join Intuit as a Senior Business Systems Consultant in Customer Success Modern Operations.

Intuit's Customer Success team is transforming the industry with a suite of high-touch professional services powered by AI-driven, technology-led operations and a distributed professional workforce.


We are in search of a seasoned, strategic, and collaborative Senior Business Systems Consultant to support a two-sided professional network at scale.

In this pivotal role, you will tackle intricate business challenges by working closely with engineers, data scientists, Customer Success teams, and Business Unit leaders to document complex processes, define requirements, and lead user acceptance testing across Intuit.

You will have the chance to help guide Intuit in its transition to industry-leading service operations technologies and platforms.

What you'll bring

A robust systems thinker capable of facilitating the configuration and requirements of software application capabilities to achieve speed and scale.


Proven ability to integrate components at a detailed level; comprehend how systems interconnect and how processes align with systems.

Understanding of how individuals and processes interact and how platforms function.

An operational excellence mindset with a demonstrated history of delivering services and operations efficiently at large scale with speed, certainty, and security.

5+ years of experience as a Business Systems Analyst in a software development or operations team within a technology-driven or rapidly evolving supply chain organization.

Familiarity with software development life cycle (SDLC) processes.

Strong business analysis skills (planning, feasibility assessments, requirements development, testing, problem-solving).

Experience with project management tools such as JIRA and Microsoft Project.

Knowledge of programming languages, databases, and business intelligence tools is a strong advantage.

Demonstrated ability to operate in a matrix environment and influence and cultivate strong partnerships at all levels.

Maturity, high judgment, negotiation skills, ability to influence, analytical talent, and leadership are essential for success in this role.

Undergraduate degree in computer science, information systems, engineering, or business discipline required; MBA or advanced degree preferred.

How you will lead


Collaborates with a team of top engineers, designers, product managers, analysts, and Customer Success business partners to define and enable long-term capability strategies that align with Intuit's strategic goals.

Analyzes complex business challenges to be addressed with automated systems, proactively seeks data to build a business case, influences and presents effectively and logically.


Defines detailed business requirements to achieve strategic objectives, gathers end-user feedback, and incorporates it into solution design and development.

Moves fluidly between high-level strategy and execution; confident presenting to senior leadership as well as facilitating meetings with users and technical subject matter experts.

Possesses an innate curiosity and willingness to delve deeply into a complex platform product, identifies and documents how any underlying system connects, while pinpointing gaps and automation needs.

Provides technical expertise in identifying, evaluating, and developing systems and procedures that are cost-effective and meet user requirements. Creativity and iteration are key.

Drives work with urgency, propels teams forward, overcomes barriers, bridges gaps, and keeps the business progressing.

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

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