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Seasonal Customer Experience Coordinator

4 weeks ago

Denver, Colorado, United States Artifact Uprising Full time
About the Role

We are seeking a highly motivated and resourceful individual to join our Customer Experiences Team as a Seasonal Customer Experience Coordinator. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers during the busy holiday season.

Key Responsibilities
  • Manage a daily combination of direct email and live chat correspondence with customers, providing timely and accurate responses to their inquiries.
  • Assist customers with issues including website navigation, product questions, ordering and payment issues, package tracking, and more.
  • Collaborate with the AU team to ensure a seamless customer experience, providing proactive solutions to improve our service.
  • Consistently demonstrate a positive attitude, empathy, and a customer-centric approach in all interactions.
  • Be available to work some weekend, night, and holiday hours as needed.
Requirements
  • Bachelor's degree or equivalent experience preferred.
  • 1-3 years experience in a customer support position or other relevant customer-facing roles.
  • Quick learner, comfortable learning and working across multiple technology platforms.
  • Hard worker, able to resolve issues quickly and prioritize tasks in a fast-paced environment.
  • Outstanding communicator, able to connect with others with efficiency, effectiveness, and empathy.
  • Customer advocate, always putting customers first and seeking innovative ways to help resolve their issues promptly.
  • Detail-oriented, with excellent attention to detail and proven ability to do so in the past.
  • Positive attitude, with a constant focus on delivering exceptional customer experiences.
  • Team player, thriving in team settings and recognizing that a win individually is a win for the whole team.
Nice to Have
  • An existing love for our product and brand.
  • An interest in the world of art and photography.
  • Experience in the e-commerce industry.
About Artifact Uprising

Artifact Uprising is a Colorado-based company that creates premium quality, customizable photo goods for your digital photos. We are driven by the mission to empower people to tell their stories effortlessly, beautifully, and often. Our signature products include the Layflat Album, Everyday Prints, and a line of customizable frames.

We value the creative process and look to our employees to speak into Artifact Uprising products, identity, and approach. We look for driven people who demonstrate initiative to take the company to the next level.

We strive to create a workplace where everyone works hard but also has the flexibility and balance to enjoy life outside of the office. We believe a good workplace empowers its team to rise to new challenges, expand their skill sets, and think outside of the box. Through this, we foster a company culture that is always growing, always reaching, and always looking to see things differently.