Customer Experience Lead
4 weeks ago
We are seeking a Customer Experience Lead to provide day-to-day leadership and support for a team of support specialists. This individual will take ownership of escalated customer issues and follow problems through to resolution, collaborating closely with the Manager, Support, Customer Experience, Support Specialist, and Technology teams.
The ideal candidate will have experience in leading high-performing teams and a proven track record of resolving complex customer issues. Strong communication and problem-solving skills are essential for success in this role.
Key Responsibilities:
- Lead a team of support specialists to provide exceptional customer experience.
- Take ownership of escalated customer issues and work with cross-functional teams to resolve them.
- Develop and implement process improvements to increase efficiency and effectiveness.
- Collaborate with the Support Specialist team to identify and address customer pain points.
What We Offer:
- A competitive salary range of $85,000 - $110,000 per year, depending on experience.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A generous paid time off policy, including vacation and sick leave.
- Opportunities for professional growth and development in a dynamic and innovative company.
About Checkr:
Checkr is a leading background check provider that helps companies make informed hiring decisions. We are committed to providing exceptional customer experience and building trust with our clients and candidates.
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