Customer Experience Associate

4 days ago


Denver, Colorado, United States Frndly TV Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our Customer Experience Team as a Customer Experience Specialist. In this role, you will be responsible for providing world-class customer experience through empathetic, timely, accurate, and efficient interactions.

Key Responsibilities
  • Provide exceptional customer service through various communication channels, including email, chat, and messaging.
  • Identify and resolve customer issues in a timely and professional manner.
  • Collaborate with the team and other departments to ensure seamless customer experience.
  • Develop and maintain positive relationships with customers through proactive and reactive communication.
  • Stay up-to-date with product knowledge and features to provide accurate information to customers.
What We're Looking For
  • High school diploma or equivalent required; 1-2+ years of customer service experience in a high-volume environment preferred.
  • Excellent written and verbal communication skills.
  • Ability to work in a fast-paced environment with minimal supervision.
  • Strong problem-solving and analytical skills.
  • Proficient in Google Suite, Microsoft Office, and Customer Relationship Management Apps.
What We Offer
  • Competitive hourly rate of $19.50.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) plan with a 4% match.
Why Join Us?

At Frndly TV, we value our employees and strive to create a positive and inclusive work environment. We offer a range of benefits and perks, including a complimentary Frndly TV subscription, monthly volunteer opportunities, and a company-sponsored lunch every Wednesday.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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