Patient Care Coordinator
1 day ago
The Patient Care Coordinator plays a vital role in ensuring a seamless and exceptional experience for our clients and their pets. This dynamic individual will be responsible for managing the client journey from check-in to check-out, capturing medical notes, creating treatment plans, coordinating treatment with technical teams, and following up post-visit.
Key Responsibilities:- Maintains and upholds the Core Values and Mission Statement of Mission Veterinary Partners.
- Welcomes clients warmly and escorts them to the exam room, setting the stage for a great visit.
- Enters medical information in real-time and ensures records are updated with diagnostic results as applicable.
- Creates, presents, and explains treatment plans in accordance with the veterinarian's directions.
- Collaborates with the technical team to ensure the completion of the veterinarian's treatment plan within the hospital.
- Schedules follow-up appointments and future wellness visits.
- Ensures the fulfillment of any required prescriptions, providing explanations to clients, and coordinating delivery if necessary.
- Clearly explains discharge instructions and addresses client inquiries.
- Handles client checkouts and collects payments in the exam room.
- Conducts post-visit follow-ups with clients to inquire about the well-being of their pets and communicate any diagnostic, lab, or other test results.
- Passionate about delivering exceptional client service.
- Genuine love and appreciation for animals.
- Friendly, personable, and committed to ensuring client satisfaction.
- Proficient in active listening and accurate transcription of medical information.
- Thrives on serving and assisting people.
- Knowledge of, or eagerness to learn, veterinary medical terminology, conditions, and interactions.
- Strong computer literacy and typing skills.
- Effective communication skills, both written and verbal.
- High school diploma.
- Preferred education and experience in a medical or veterinary setting.
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