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Patient Care Coordinator

2 months ago

Littleton, Colorado, United States Mission Veterinary Partners Full time
Job Summary:

The Patient Care Coordinator plays a vital role in ensuring a seamless and exceptional experience for our clients and their pets. This dynamic individual will be responsible for managing the client journey from check-in to check-out, capturing medical notes, creating treatment plans, coordinating treatment with technical teams, and following up post-visit.

Key Responsibilities:
  • Maintains and upholds the Core Values and Mission Statement of Mission Veterinary Partners.
  • Welcomes clients warmly and escorts them to the exam room, setting the stage for a great visit.
  • Enters medical information provided by the veterinarian during patient exams and ensures records are updated with diagnostic results as applicable.
  • Creates, presents, and explains treatment plans in accordance with the veterinarian's directions.
  • Collaborates with the technical team to ensure the completion of the veterinarian's treatment plan within the hospital.
  • Schedules follow-up appointments and future wellness visits.
  • Ensures the fulfillment of any required prescriptions, providing explanations to clients, and coordinating delivery if necessary.
  • Clearly explains discharge instructions and addresses client inquiries.
  • Handles client checkouts and collects payments in the exam room.
  • Conducts post-visit follow-ups with clients to inquire about the well-being of their pets and communicate any diagnostic, lab, or other test results.
Requirements:
  • Passionate about delivering exceptional client service.
  • Genuine love and appreciation for animals.
  • Friendly, personable, and committed to ensuring client satisfaction.
  • Proficient in active listening and accurate transcription of medical information.
  • Thrives on serving and assisting people.
  • Knowledge of, or eagerness to learn, veterinary medical terminology, conditions, and interactions.
  • Strong computer literacy and typing skills.
  • Effective communication skills, both written and verbal.
Education and Experience:
  • High school diploma.
  • Preferred: Medical terminology, physical stamina to work in a fast-paced environment.