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Customer Support Specialist

1 month ago

Fayetteville, Arkansas, United States Northwest Arkansas Democrat-Gazette Full time
Customer Support Specialist

We are seeking a highly motivated and tech-savvy professional to join our team as a Customer Support Specialist. As a key member of our digital media support team, you will be responsible for providing exceptional customer service and technical support for our multimedia products.

Key Responsibilities:
  • Provide timely and effective technical support to customers via phone, email, and in-person
  • Assist customers with troubleshooting and resolving issues related to our digital media products
  • Collaborate with internal teams to resolve customer complaints and issues
  • Stay up-to-date with the latest technology trends and advancements in the digital media industry
Requirements:
  • High school diploma or equivalent required
  • Strong customer service skills and ability to work in a fast-paced environment
  • Knowledge of Android, iOS, and Windows operating systems
  • Proficient in Microsoft Office Suite
  • Ability to learn US Postal software and internal customer support software systems
Benefits:
  • 401(k) with company match
  • Profit sharing
  • Health, dental, and vision insurance
  • Accident, disability, and life insurance
  • Flexible spending account
  • Health savings account
  • Paid time off

We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or another legally protected status.